Top 10 Homeowner Insurance Companies, Ranked by Claims Satisfaction (in MD and PA)
- Joseph Paoletti
- 1 day ago
- 3 min read
Below is a list of homeowner insurance companies that provide coverage in MD and/or PA, ranked soley on customer satisfacrion during the claims process. Relato e cost is shiwn, but not imcluded in the rankings ($ to $$$$).
1. Amica Mutual
Claims Satisfaction Score: 906 (J.D. Power 2024)
Cost: $$
Availability: MD & PA
Amica is a consistent leader in claims satisfaction, praised for its fast, fair, and personalized service.
2. USAA (for military members and families)
Claims Satisfaction Score: 881
Cost: $
Availability: MD & PA
USAA is known for outstanding claims support and customer service, though it's only available to military families.
3. Erie Insurance
Claims Satisfaction Score: 888
Cost: $
Availability: MD & PA
Erie is highly rated for its responsive claims process and low complaint rate.
4. AIG
Claims Satisfaction Score: 889
Cost: $$$$
Availability: MD & PA
AIG caters to high-value homeowners and delivers premium claims service.
5. Auto-Owners Insurance
Claims Satisfaction Score: 900
Cost: $$
Availability: PA only
Auto-Owners is noted for personal attention and claims efficiency, but is not available in MD.
6. State Farm
Claims Satisfaction Score: 880
Cost: $$
Availability: MD & PA
State Farm offers solid claims support and is widely available with strong local agent networks.
7. Chubb
Claims Satisfaction Score: 773
Cost: $$$$
Availability: MD & PA
Chubb serves high-end homes and is praised for white-glove claims handling.
8. Nationwide
Claims Satisfaction Score: 892
Cost: $$
Availability: MD & PA
Nationwide combines strong digital tools with good customer satisfaction for claims.
9. Allstate
Claims Satisfaction Score: 882
Cost: $$$
Availability: MD & PA
Allstate features user-friendly claims tools and solid satisfaction among customers.
10. Travelers
Claims Satisfaction Score: 881
Cost: $$$
Availability: MD & PA
Travelers is respected for customizable policies and steady claims support.
Bonus: The Philadelphia Contributionship (TPC)
Customer Reviews: Mixed to positive
Cost: $$
Availability: MD & PA
While not ranked in J.D. Power, TPC is the oldest U.S. insurer with generally strong customer praise for prompt claims—though some negative reviews exist. A good regional option for MD/PA homeowners.
Source Notes:
The claims satisfaction scores used in the rankings come from the J.D. Power 2024 U.S. Property Claims Satisfaction Study. J.D. Power is a trusted source that evaluates customer satisfaction across various industries, including insurance, based on surveys of policyholders who have filed claims.
The relative cost data ($ to $$$$) in the rankings was compiled from a combination of the following publicly available sources:
1. ValuePenguin (by LendingTree) – Offers comparative pricing data and average premiums by company and state.
2. Policygenius – Provides insurance quotes and cost comparisons across insurers.
3. NerdWallet – Publishes insurer reviews that include relative pricing tiers.
4. Company Websites – Some insurers publish sample premiums or premium calculators directly.
The dollar sign ratings ($ to $$$$) are relative estimates, not exact quotes, and are intended to show general affordability compared to other insurers in the same region. Let me know if you want the dollar ranges tied to specific premium brackets.
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If you were planning on submitting a claim for exterior storm damage (hail or wind), and live within our service area, call us today at (877) 846-9566 to schedule your free storm damage inspection or schedule your free inspection online.
